APC Custom quoted service contract

Back-UPS Pro Features & Benefits Manageability Audible alarms Provides notification of changing utility power and UPS power conditions Disconnected battery notification Warns when a battery is not available to provide backup power.

LCD Status Display Provides key UPS status at a glance.

Multiple status indicators with load and battery bar graphs.

USB connection Use your PC to access additional power protection and management features for your UPS via a USB Port.

Safety Safety-agency approved Ensures the product has been tested and approved to work safely with the connected service provider equipment and within the specified environment.

Marketing features Battery-protected and surge-only outlets Reserves power capacity and run time for connected equipment that require UPS battery back-up while providing surge only protection for less critical equipment Boost Automatic Voltage Regulation (AVR) Preserves battery life and maximizes runtime by correcting low voltages without discharging the battery.

Serviceability Simple battery replacement Increases UPS availability by allowing quick, easy battery replacement.

Resettable circuit breaker Easy recovery from overloads; no need to replace a fuse. (Not available on Wall Tap SKUs) Availability Green mode Patent-pending operating mode that bypasses unused electrical components in good power conditions to achieve very high operating efficiency without sacrificing any protection.

Intelligent battery management Maximizes battery performance, life, and reliability through intelligent, precision charging.

Boost and Trim Automatic Voltage Regulation (AVR) Gives higher application availability by correcting low and high voltage conditions without using the battery (not available on all models).

Cold-start capable Provides temporary battery power when the utility power is out.

Customizable voltage sensitivity Toggle between pre-determined voltage-transfer points depending on your power quality (high, medium or low sensitivity), maximizing useful battery life and protecting sensitive electronics.

Customizable voltage-transfer points Adjust the voltage points (widen or tighten the range) where your UPS transfers to battery to maximize useful battery life and protect sensitive electronics.

Automatic self-test Periodic battery self-test ensures early detection of a battery that needs to be replaced.

Battery failure notification Provides early-warning fault analysis on batteries enabling timely preventive maintenance Transformer-block spaced outlets Protect equipment with input transformer blocks without blocking access to other receptacles.

Protection Surge only outlets Protect secondary electronics from surges and spikes without reducing battery power used to run primary electronics during an outage.

Battery and surge protected outlets Back up and protect your hardware and data during power outages, surges and spikes .

Dataline surge protection Provides protection of connected equipment from power surges on the data lines.

Nationwide Onsite Maintenance is as easy as saying Bronze, Silver, Gold, Platinum.

1: Plug and Play (400VA-3kVA) – Extended Warranty Contracts and Maintenance contracts For plug & play UPS Critical Power offers you a full range of distributed service packs.

These competitively priced turn-key solutions optimize your UPS performances and enhance the availability of your equipment while meeting your financial constraints and technical requirements.

Warranty Plus Extends your standard warranty up to 6 years, next working day replacement* with labour or without.

Intervention, Provides one preventative maintenance visit, planned visit inside our outside hours.

Battery Plus, Provides replacement batteries to site, next working day replacement or same day 2: Hardwired (4kVA Upwards including Three Phase UPS) – Maintenance Contracts No matter what, your UPS, Generator, Cooling, Switchgear or Electrical Hardware must be ready to perform at all times.

While every power solution we supply is backed-up by a comprehensive warranty with the manufacturer, maintenance plans to ensure business continuity are highly recommended, particularly for UPS systems from 4kVA.

In particular, the battery set is of prime importance, and must be in good working order.

With other consumables, such as fans and DC capacitors requiring regular maintenance and inspection logs reviewed to predict potential future problems.

Services Included Silver Level Gold Level Platinum Level Platinum Plus Technical Hotline 24/7 Yes Yes Yes Yes Preventative Maintenance Yes Yes Yes Yes Remote Monitoring 24/7 Yes Yes Yes Yes Firmware Upgrades Yes Yes Yes Yes Emergency Response Yes Yes Yes Yes Labour Yes Yes Yes Yes Parts Yes Yes Yes option Monthly Event/Status Report option option option option Onsite Crash Kit option option option onsite Response Time 12 working hours 8 working hours 4 clock hours 4 clock hours Guaranteed Fix time – – – 4 Clock hours 3: 24×7 Remote Monitoring Contracts – Remote monitoring of UPS, Generators, Air Conditioning, Site Access and Environmental Systems is essential to allow swift offsite investigation of fault reports and real-time monitoring of the site status, allowing the correct response to be created and dispatched to site.

Engineer Installation and configuration during normal hours 24×7 flexible status and remote monitoring.

Encrypted communication, allowing safe offsite monitoring Alarms and events emailed and SMS texted automatically Firewall Friendly Cloud based status overview and multiple sites status on one screen Allows First Fix Response to Site 4.

IR Thermal Imaging Surveys – Infrared electrical inspection.

Infrared electrical testing finds hot, dangerous problems quickly.

Infrared electrical inspections find hot spots caused by defects in connections and components. – Contact us for more information.

Detect system overloads, loose defective components and damaged switchgear.

Infrared electrical testing finds hot, dangerous problems quickly.

Infrared electrical inspections find hot spots caused by defects in connections and components.

Infrared thermography is used to find areas of excess heat (caused by increased resistance) so that problems can be corrected before a component fails, causing damage to the component, creating safety hazards and productivity loss.

Because increased heating is a sign of failure, infrared is the best diagnostic tool available for finding these hot connections in the early stages of degeneration.

5.

Switchgear – Contact us for more information.

Switchgear maintenance is essential for efficient save plant operation and prolonged life span in the field Switchgear should be maintained as follows.

Live Maintenance – Unintrusive and consists of taking metering values, carrying out visual inspections and a thermal imaging survey of the switchboard.

This is recommended to be carried out yearly.

Breaker Maintenance – Switchboard would need to be Isolated and all ACB’s and MCCB’s are maintained including visual and mechanical checks, greasing and secondary injection testing of the trip units.

This is recommended to be carried out every 2 years.

Full Isolated Maintenance – Switchboard would need to be fully isolated from upstream supplies (HV).

Breakers are maintained as per the above but also full maintenance carried out of the Switchboard to clean all compartments and carry out tightness checking of busbars and terminations etc.

This is recommended to be carried out every 4 years.