APC Service Pack 1 Year Warranty Extension (for new product purchases)
Extended Warranties Features & Benefits Convenience Free shipping Our Extended Warranty program offers you free shipping, making sure you get the replacements you need with no additional expense. Warranty Duration Options Multi-year protection options available to meet your business requirements Par
Description
Extended Warranties Features & Benefits Convenience Free shipping Our Extended Warranty program offers you free shipping, making sure you get the replacements you need with no additional expense.
Warranty Duration Options Multi-year protection options available to meet your business requirements Parts included Replacement parts & components are included with some service contracts.
Please see the statement of work for service specifics.
Technical support Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.
Physical Maximum Height 162MM, 16.2CM Maximum Width 159MM, 15.9CM Maximum Depth 5MM, 0.5CM Net Weight 0.09KG Shipping weight 0.11KG Shipping Height 241MM, 24.1CM Shipping Width 318MM, 31.8CM Shipping Depth 6MM, 0.6CM Nationwide Onsite Maintenance is as easy as saying Bronze, Silver, Gold, Platinum.
1: Plug and Play (400VA-3kVA) – Extended Warranty Contracts and Maintenance contracts For plug & play UPS Critical Power offers you a full range of distributed service packs.
These competitively priced turn-key solutions optimize your UPS performances and enhance the availability of your equipment while meeting your financial constraints and technical requirements.
Warranty Plus Extends your standard warranty up to 6 years, next working day replacement* with labour or without.
Intervention, Provides one preventative maintenance visit, planned visit inside our outside hours.
Battery Plus, Provides replacement batteries to site, next working day replacement or same day 2: Hardwired (4kVA Upwards including Three Phase UPS) – Maintenance Contracts No matter what, your UPS, Generator, Cooling, Switchgear or Electrical Hardware must be ready to perform at all times.
While every power solution we supply is backed-up by a comprehensive warranty with the manufacturer, maintenance plans to ensure business continuity are highly recommended, particularly for UPS systems from 4kVA.
In particular, the battery set is of prime importance, and must be in good working order.
With other consumables, such as fans and DC capacitors requiring regular maintenance and inspection logs reviewed to predict potential future problems.
Services Included Silver Level Gold Level Platinum Level Platinum Plus Technical Hotline 24/7 Yes Yes Yes Yes Preventative Maintenance Yes Yes Yes Yes Remote Monitoring 24/7 Yes Yes Yes Yes Firmware Upgrades Yes Yes Yes Yes Emergency Response Yes Yes Yes Yes Labour Yes Yes Yes Yes Parts Yes Yes Yes option Monthly Event/Status Report option option option option Onsite Crash Kit option option option onsite Response Time 12 working hours 8 working hours 4 clock hours 4 clock hours Guaranteed Fix time – – – 4 Clock hours 3: 24×7 Remote Monitoring Contracts – Remote monitoring of UPS, Generators, Air Conditioning, Site Access and Environmental Systems is essential to allow swift offsite investigation of fault reports and real-time monitoring of the site status, allowing the correct response to be created and dispatched to site.
Engineer Installation and configuration during normal hours 24×7 flexible status and remote monitoring.
Encrypted communication, allowing safe offsite monitoring Alarms and events emailed and SMS texted automatically Firewall Friendly Cloud based status overview and multiple sites status on one screen Allows First Fix Response to Site 4.
IR Thermal Imaging Surveys – Infrared electrical inspection.
Infrared electrical testing finds hot, dangerous problems quickly.
Infrared electrical inspections find hot spots caused by defects in connections and components. – Contact us for more information.
Detect system overloads, loose defective components and damaged switchgear.
Infrared electrical testing finds hot, dangerous problems quickly.
Infrared electrical inspections find hot spots caused by defects in connections and components.
Infrared thermography is used to find areas of excess heat (caused by increased resistance) so that problems can be corrected before a component fails, causing damage to the component, creating safety hazards and productivity loss.
Because increased heating is a sign of failure, infrared is the best diagnostic tool available for finding these hot connections in the early stages of degeneration.
5.
Switchgear – Contact us for more information.
Switchgear maintenance is essential for efficient save plant operation and prolonged life span in the field Switchgear should be maintained as follows.
Live Maintenance – Unintrusive and consists of taking metering values, carrying out visual inspections and a thermal imaging survey of the switchboard.
This is recommended to be carried out yearly.
Breaker Maintenance – Switchboard would need to be Isolated and all ACB’s and MCCB’s are maintained including visual and mechanical checks, greasing and secondary injection testing of the trip units.
This is recommended to be carried out every 2 years.
Full Isolated Maintenance – Switchboard would need to be fully isolated from upstream supplies (HV).
Breakers are maintained as per the above but also full maintenance carried out of the Switchboard to clean all compartments and carry out tightness checking of busbars and terminations etc.
This is recommended to be carried out every 4 years.
